Fundamentals of Funeral Directing: Building A Professional Cornerstone

Fundamentals of Funeral Directing: Building A Professional Cornerstone

Authors: John Frith, Ph.D. and J. Chandler Altieri, Ed.D.

• Publisher: Funeral Service Education Resource Center (2017)
• ISBN-10: 0997926139
• ISBN-13: 978-0997926132

Required textbook for Funeral Directing courses for the online and on-campus programs

This comprehensive textbook will assist students in the many facets and requirements of Funeral Directing to prepare them for a successful professional career.

Chapter 1: The Ethical Funeral Director
Chapter 2: Know your Merchandise
Chapter 3: Funeral Service Merchandise
Chapter 4: Elements of Effective Communication
Chapter 5: The First Call and Transfer of Remains
Chapter 6: The Arrangement Conference
Chapter 7: Delivering the Exceptional Funeral Experience
Chapter 8: Cremation
Chapter 9: Cemeteries and other Grave Concerns
Chapter 10: Shipping Human Remains
Chapter 11: Shipping Cremated Remains
Chapter 12: Mass Fatalities and Disaster Decorum
Chapter 13: Understanding Pre-Need
Chapter 14: Floral Tributes
Chapter 15: The Federal Trade Commission (FTC)
Chapter 16: Veterans Administration and Social Security
Chapter 17: Human Resources and Management
Chapter 18: Marketing
Chapter 19: Inventory Management, Pricing Strategies & Determination and Sales Evaluation
Chapter 20: Managerial Accounting and Funeral Service